Frequently Asked Questions
Everything you need to know about ciele athletics Europe.
What is the standard shipping time within Europe?
Orders within the European Union typically arrive within 3 to 5 business days. Remote areas may experience slightly longer delivery times depending on local courier services.
How do I care for my ciele athletics headwear?
Most of our caps are machine washable. We recommend washing them on a cold cycle with similar colors and hanging them to dry to maintain the integrity of the technical fabrics.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please visit our returns portal to generate a shipping label and initiate your refund.
Are your products covered by a warranty?
Yes, we stand by the quality of our gear. All products are covered by our Million Miles Guarantee, which protects against manufacturing defects for the lifetime of the product.
Do you offer international shipping outside of the EU?
This specific store serves the European market. For orders to North America or other global regions, please visit our international or regional-specific websites.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.